Information

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  Panorama Lisi Grand Hotel — FAQ

  General Information

  What is Panorama Lisi Grand Hotel?
  Panorama Lisi Grand Hotel is a 5-star hotel in Tbilisi, located near Lisi Lake. The hotel combines accommodation, panoramic city and landscape views, dining, wellness facilities, fitness amenities and business/event facilities. It is designed for both leisure and business travelers who prefer a quieter location while remaining connected to Tbilisi.

  What room categories are available at Panorama Lisi Grand Hotel?
  The hotel offers Standard Double City View, Standard Double Back View, Standard Twin City View, Standard Twin Back View, Deluxe Double Room, Family Triple City View, Family Triple Back View, Studio with Kitchen, Studio 2 Bedroom, Corner Suite Double Room and Royal Suite accommodation options.

  What services and entertainment does the hotel offer?
  Panorama Lisi Grand Hotel offers an indoor swimming pool, Finnish and Turkish saunas, fitness center, restaurant, bar, room service, free Wi-Fi, private parking, airport transfer, concierge service, daily housekeeping, laundry services and event facilities. The hotel also offers yoga retreat programs and other wellness activities.

  What are the key advantages of Panorama Lisi Grand Hotel?
  Key features include its elevated location near Lisi Lake, panoramic views, 5-star accommodation, indoor swimming pool, Finnish and Turkish saunas, fitness center, restaurant, free Wi-Fi, free private parking, 24-hour reception and conference facilities. The hotel is suitable for both leisure and business stays.

  What is located near Panorama Lisi Grand Hotel?
  The hotel is located near Lisi Lake in the Vake-Saburtalo area of Tbilisi. Lisi Lake is approximately a few minutes away by car, while Medical University Metro Station is about 3.6 km from the hotel according to current accommodation listings.

  Contacts

  What is the hotel's phone number?
  The hotel's 24/7 reception can be reached at 0322 500 818 or +995 500 902 222. The sales department can be reached at +995 500 104 040.

  Does Panorama Lisi Grand Hotel have WhatsApp?
  Yes. The hotel's WhatsApp contact is +995 500 104 040.

  What is the hotel's email address?
  The official hotel email is info@panoramalisi.ge. The sales department can also be contacted at sales@panoramalisi.ge.

  Parking and Directions

  Does Panorama Lisi Grand Hotel have parking?
  Yes. Free private parking is available on site for hotel guests.

  Is parking free?
  Yes. Current hotel listings identify the hotel's private on-site parking as free.

  Does parking need to be reserved?
  Current public information does not indicate that parking reservations are required.

  How many parking spaces are available?
  The hotel's current public sources do not state the exact number of parking spaces.

  Is hotel parking secure?
  The official website describes the hotel as providing secure parking.

  Are there parking restrictions?
  No specific vehicle height, size or vehicle-type restrictions are published in the available hotel information.

  What is the exact address of Panorama Lisi Grand Hotel?
  The hotel is located at 4 Mukhran Machavariani Street, Tbilisi, 0186, Georgia.

  What are the GPS coordinates of Panorama Lisi Grand Hotel?
  The official hotel website lists the coordinates as 41.737432, 44.751064.

  How can guests reach the hotel?
  The hotel is accessible by car and taxi. Medical University Metro Station is approximately 3.6 km away, while the hotel is located near Lisi Lake. Airport transfer services are also available for an additional charge.

  Nearby Places

  What attractions are near Panorama Lisi Grand Hotel?
  Lisi Lake is the closest major recreational attraction. Other Tbilisi attractions, including Vake Park, the Open Air Museum of Ethnography and central Tbilisi landmarks, can be reached by car.

  Are there shops and shopping centers near the hotel?
  City Mall Saburtalo is located approximately 4.6 km from the hotel according to current location information.

  Are restaurants and cafes available near the hotel?
  The hotel itself has an on-site restaurant and bar. Additional restaurants and cafes are available in the wider Saburtalo and Lisi areas.

  Property and Accommodation

  How many rooms does Panorama Lisi Grand Hotel have?
  The hotel has 60 rooms and 150 beds according to Georgia's official tourism platform.

  What time is standard check-in?
  Standard check-in starts at 15:00.

  What time is standard check-out?
  Standard check-out is until 12:00.

  What bed types are available?
  Depending on the room category, accommodation options include double beds, twin beds and suite-style sleeping arrangements. Specific bed configurations should be checked against the selected room category when booking.

  Are extra beds available?
  Yes. Extra beds are available upon request and are subject to the selected room's occupancy conditions. Current Booking.com information lists an extra-bed charge of GEL 80 per person per night, subject to availability and room type.

  Are baby cots available?
  Yes. Baby cots are available upon request. Current Booking.com information lists cots for children aged 0–2 as free, subject to availability.

  Is early check-in available?
  Early check-in should be requested directly with the hotel and is subject to availability. The standard check-in time is 15:00. The hotel's public information does not specify a standard early check-in fee.

  Room Equipment

  What amenities are available in the rooms?
  Rooms are equipped with air conditioning, high-speed Wi-Fi, flat-screen TVs, minibars, workspaces, tea and coffee facilities and private bathrooms with toiletries. Some rooms also have balconies and kitchens.

  Do rooms have toiletries?
  Yes. Private bathrooms include premium toiletries.

  Do rooms have tea and coffee facilities?
  Yes. Tea and coffee-making facilities are available in the rooms.

  Do rooms have air conditioning?
  Yes. The hotel's rooms are equipped with air conditioning.

  Do rooms have refrigerators or minibars?
  Yes. The hotel's room information states that rooms include minibars.

  Are kitchen facilities available?
  Yes. The hotel offers Studio accommodation with a kitchen, including a Studio with Kitchen and a Studio 2 Bedroom.

  Room Categories and Capacity

  What room types are available?
  Available categories include Standard Double, Standard Twin, Deluxe Double, Family Triple, Studio with Kitchen, Studio 2 Bedroom, Corner Suite and Royal Suite options. Several categories are available with city or back views.

  What are the room sizes?
  The hotel's current official website does not consistently publish the area of every room category. Individual room descriptions and booking platforms should be checked for the exact size of the selected room.

  How many guests can stay in the rooms?
  Occupancy depends on the selected room category. Standard Double and Standard Twin rooms are generally designed for two guests, while Family Triple and larger suites accommodate additional guests. Extra beds may be available upon request, subject to room type and availability.

  Minibar

  Are minibars available in the rooms?
  Yes. Minibars are listed among the standard room amenities.

  What does the minibar contain?
  The hotel's public website confirms the availability of minibars but does not publish a complete current minibar inventory.

  Is the minibar included in the room rate?
  The public hotel information does not state that minibar consumption is included in the accommodation rate. Guests should confirm charges with the hotel.

  Check-in Documents and Foreign Guests

  What documents are required for check-in?
  Guests should present the identification document required for registration. Specific document requirements may depend on the guest's nationality and applicable Georgian registration rules.

  What documents are required for children?
  Children are welcome at the hotel. Identification documents may be required for registration, and guests should provide the documents requested by the hotel at check-in.

  Are there special check-in restrictions for foreign citizens?
  No special foreign-citizen age restriction is published by the hotel. Current accommodation listings indicate no general age requirement for check-in, although the main guest must meet the property's identification and registration requirements.

  Do foreign citizens need a migration card or visa to check in?
  The hotel does not publish a separate hotel-specific migration-card requirement. Visa and entry requirements depend on the guest's nationality and Georgian immigration rules.

  Group Bookings and Events

  Does Panorama Lisi Grand Hotel accept group bookings?
  The hotel offers accommodation for groups and provides dedicated event and meeting facilities. For group accommodation rates, availability, cancellation conditions and special arrangements, guests should contact the hotel's sales team.

  How can I request a group booking or event proposal?
  Group and event inquiries can be directed to the hotel's sales department at sales@panoramalisi.ge or +995 500 104 040.

  What business and event facilities does the hotel offer?
  The hotel has the Panorama Lisi Board Room, a 180 m² venue accommodating up to 60 people in U-shape, 150 in theater style and 50 in classroom style. It is equipped with Wi-Fi, laptop, flip chart, bulletin board, LCD projector and screen, microphones and an audio system. The hotel also has the Panorama Lisi Meeting Room, accommodating up to 20 people in U-shape or 30 in theater style.

  Luggage and Cancellation

  Does the hotel offer luggage storage?
  Yes. Current accommodation listings identify luggage storage as an available hotel service.

  What are the luggage storage conditions?
  The available public information confirms luggage storage but does not publish a detailed maximum storage period or specific conditions. Guests can confirm arrangements with the 24-hour reception.

  What is the cancellation policy?
  The hotel's official website states that bookings can be cancelled free of charge up to 48 hours before the scheduled arrival time. In case of a no-show, the full amount is charged and is non-refundable. Cancellation and prepayment conditions may vary by accommodation or rate type.

  Online Registration and Rates

  Is online check-in available?
  The hotel's official website provides online booking, but it does not currently publish a separate online check-in procedure. Guests should follow the hotel's instructions associated with their reservation.

  What rate types are available?
  Rates vary according to the selected room, dates and booking conditions. Current booking channels offer flexible/refundable options as well as other rate conditions depending on availability.

  What is included in the room rate?
  In currently published offers, breakfast and Wi-Fi are available, while the exact inclusions depend on the selected rate. Current hotel listings identify breakfast, Wi-Fi, access to the hotel's fitness facilities and other amenities among the property's offerings.

  How can a booking be changed?
  Booking modification conditions depend on the rate booked. Guests should use the booking channel through which the reservation was made or contact the hotel directly.

  How can a booking be cancelled?
  Reservations can be cancelled according to the cancellation conditions attached to the selected rate. For direct assistance, guests can contact the hotel at 0322 500 818, +995 500 104 040, or info@panoramalisi.ge.

  Payment

  What payment methods are accepted?
  Current accommodation information indicates that the property accepts major cards including Visa, Mastercard and American Express, as well as cash.

  Is prepayment required?
  Prepayment conditions depend on the selected rate and booking channel. Guests should check the conditions shown for their specific reservation.

  Restaurant, Breakfast, Lunch and Dinner

  Does Panorama Lisi Grand Hotel have a restaurant?
  Yes. Panorama Lisi Restaurant is located at the hotel and serves Georgian and European cuisine. The restaurant offers indoor dining and spacious outdoor terraces with views of Lisi Lake and the surrounding cityscape.

  What type of cuisine does the restaurant serve?
  The restaurant offers Georgian and European cuisine.

  Does the hotel have a bar?
  Yes. The hotel has a bar/lounge area, and current accommodation listings also identify a bar among the property's facilities.

  What are the restaurant opening hours?
  Current published information lists restaurant service from 08:00–11:00 for breakfast and 13:00–21:30 for other dining service. Hours may change, so guests should confirm current hours with the hotel.

  Is breakfast available?
  Yes. Breakfast is available at the hotel. Current listings describe it as a buffet breakfast, with vegan options also available.

  What are the breakfast hours?
  Current published information lists breakfast from 08:00 to 11:00.

  Are lunch and dinner available?
  Yes. The on-site restaurant is open for breakfast, lunch and dinner.

  Are vegetarian or special dietary options available?
  Vegan breakfast options are currently listed. For specific dietary requirements, guests should contact the restaurant or hotel in advance.

  Is there a children's menu?
  A separate children's menu is not clearly specified on the hotel's official website. Guests with children can contact the restaurant regarding available options.

  Swimming Pool

  Does Panorama Lisi Grand Hotel have a swimming pool?
  Yes. The hotel has an indoor swimming pool available to guests.

  Is the pool indoor or outdoor?
  The hotel has an indoor swimming pool.

  What are the pool opening hours?
  Current public hotel information lists pool access from 09:00 to 23:00. Guests should confirm the current schedule with reception, as operating hours may change.

  Is the swimming pool free for hotel guests?
  Current accommodation listings identify the indoor pool as a free hotel facility.

  Is the pool heated?
  Current third-party accommodation information describes the indoor pool as heated and available year-round.

  Are pool towels available?
  Yes. Current accommodation information lists pool towels among the pool facilities.

  Are there restrictions on pool access?
  Current public listings do not identify specific general access restrictions. Guests should follow the pool rules displayed at the hotel.

  Are pool dimensions and depth published?
  The hotel's current public information does not provide confirmed pool length or depth.

  Where is the swimming pool located?
  The hotel's official website confirms the indoor pool as part of the hotel's wellness facilities, but does not publish a specific floor/location.

  Sauna, Hammam and Wellness

  What sauna facilities are available?
  Panorama Lisi Grand Hotel offers both a Finnish sauna and a Turkish sauna/hammam.

  Are the sauna facilities available to hotel guests?
  Yes. Current accommodation listings identify sauna access as a hotel facility and list it as free.

  What are the sauna opening hours?
  The hotel's official website does not currently publish specific sauna operating hours.

  Does the hotel have a spa?
  Yes. The property offers a spa and wellness center with sauna facilities and wellness services.

  What spa treatments are available?
  Current third-party hotel information mentions beauty services, facial treatments and body treatments. The exact treatment menu and prices should be confirmed directly with the hotel.

  How can guests book spa treatments?
  Guests can contact the hotel directly through reception or the hotel's official contact channels to confirm available treatments and appointments.

  Gym and Fitness

  Does Panorama Lisi Grand Hotel have a gym?
  Yes. The hotel has a fitness center equipped with cardio machines, strength-training equipment and free weights.

  Is the gym free for hotel guests?
  Current accommodation listings identify the fitness room as a free hotel facility.

  What equipment is available in the gym?
  The fitness center includes cardio machines, strength-training equipment and free weights.

  What are the gym opening hours?
  The hotel's official website does not currently publish specific gym opening hours.

  Are fitness classes available?
  The hotel offers yoga retreat programs and wellness activities. Specific class schedules depend on the program and should be confirmed with the hotel.

  Children and Family Services

  Are children allowed at Panorama Lisi Grand Hotel?
  Yes. Children of all ages are welcome.

  Are baby cots available?
  Yes. Cots are available upon request and are subject to availability. Current Booking.com information lists cots for children aged 0–2 as free.

  Are extra beds available for children?
  Yes. Extra beds can be requested, subject to room type and availability. Current Booking.com information lists an extra-bed charge of GEL 80 per person per night.

  Is there a children's club or playground?
  A dedicated children's club or playground is not clearly listed in the hotel's official information.

  Is babysitting available?
  The hotel's official website does not currently advertise a babysitting or nanny service.

  Are children's programs available?
  The hotel offers family-friendly accommodation and wellness/event facilities, but no permanent children's entertainment program is currently published.

  Wi-Fi

  Is Wi-Fi free at Panorama Lisi Grand Hotel?
  Yes. Free Wi-Fi is available at the hotel.

  Where is Wi-Fi available?
  Wi-Fi is available throughout the hotel, including guest accommodation and common areas.

  How do guests connect to Wi-Fi?
  Guests can obtain the Wi-Fi access information from the hotel. The current public website does not publish a universal Wi-Fi password.

  What is the Wi-Fi speed?
  The hotel describes its Wi-Fi as high-speed, but the official website does not publish a specific connection speed.

  Who should guests contact if there is a Wi-Fi problem?
  Guests can contact the 24-hour reception for assistance.

  Winter Sports and Beaches

  Does Panorama Lisi Grand Hotel offer winter sports?
  The hotel does not operate its own winter-sports facilities. Its location in Tbilisi is more focused on city stays, wellness, business travel and recreation around Lisi Lake.

  Is there a beach at the hotel?
  The hotel does not have a traditional seaside beach. Lisi Lake is nearby and offers recreational opportunities around the lake.

  General Rules and Loyalty

  What are the hotel's quiet hours?
  The hotel's current official website does not publish specific quiet hours.

  Are visitors allowed?
  The hotel's public information does not specify a separate visitor policy. Guests should confirm visitor arrangements with reception.

  Does the hotel require a security deposit?
  Current public accommodation information does not indicate a standard security deposit. Specific booking conditions may vary by rate or reservation.

  Are pets allowed?
  No. Current accommodation information states that pets are not allowed.

  Does Panorama Lisi Grand Hotel have a loyalty program?
  The hotel's current official website does not publish a formal loyalty-program membership procedure. Guests can contact the hotel directly to ask about returning-guest offers or available direct-booking benefits.

  Can a guest book a room for another person?
  The public hotel information does not specify a separate discount or loyalty benefit for bookings made by one guest on behalf of another person. Booking conditions should be confirmed for the selected rate.